Business Operations Manager
Overview
Our client, a leading international shipping group, is seeking a senior Business Operations Manager to lead operations and administration across its Technical function.
The organisation leverages data analytics, cutting-edge logistics solutions, and best-in-class operational practices to deliver efficiency and reliability at scale.
Fast-paced, entrepreneurial, and high-performance, this is a business where teams work hard, move quickly, and are well rewarded for impact.
Expectations
This is a senior, trusted role, reporting to the CTO, leading operations and administration across our client’s global Technical function. This position will set and uphold the standard for how the function operates day-to-day, ensuring everything runs with professionalism and purpose.
- Own corporate operations and administration within Technical, working closely with the Chief Technical Officer to manage team activities, ensuring efficiency and efficacy of management and execution.
- Work closely with HR and Corporate Operations to align people, culture, and ways of working across the Technical function.
- Anticipate issues, remove operational blockers, and ensure the CTO and Technical leadership can focus on strategic priorities.
- Design, document, and refine administrative and operational processes across offices, making them simple, robust, and scalable.
- Put in place appropriate controls, standards, and governance frameworks for office operations, ensuring discipline without unnecessary bureaucracy.
- Lead or contribute to cross-organisational projects and initiatives that touch offices, services or ways of working.
Requirements
- Proven experience in a senior operation, office operations, or administration leadership role, ideally across multiple locations.
- Experience operating in a fast-paced, entrepreneurial, high-growth environment where pace, standards, and judgement matter.
- Strong financial and commercial acumen, with experience managing budgets, suppliers, contracts, and making value-for-money decisions.
- Experience leading and developing small, multidisciplinary admin/office teams.
- Comfortable working closely with HR, IT, and Finance, understanding how these functions connect to office operations and employee experience.
- Strong organisational judgement, discretion, and stakeholder management skills
Personal Qualities
- Calm and emotionally intelligent, with a low ego
- Self-managing, proactive, and comfortable taking ownership.
- Tidy, concise, and structured in communication and execution.
- Solutions-focussed and resilient
- Naturally raises standards and joins the dots across teams, helping the organisation run smoothly as it grows.
Location
Office based in London, UK, with occasional international travel.
Job reference
EP15: Business Operations Manager in London, UK.
